Category: Crisis Communications

Business Leadership: The Continuing Challenge

Posted on by Richard Binhammer || Leave a comment
 Business leaders stood up for equality and diversity last week in disbanding their Presidential advisory councils.  That was the easy part for most of them. However, there are a number of public "pressures points" and issues that will continue to challenge businesses' moral voice in America.  Looking ahead, these are important issues for our pluralist, free market society.  These issues and... Read More

Over on the FIR Podcast Network

Posted on by Richard Binhammer || Leave a comment
Over on the FIR podcast network today, Shel Holtz and Gerard Braud and I had a great conversation about Penn State’s latest crisis (which they’re handling much like the last crisis), a rise in the number of CEOs being fired over ethical lapses (where are the Communicators?), Twitter founder Ev Williams’ assertion that the Internet is broken (and avoiding the trolls and negatives by focusing... Read More

Sharing Lessons Learned at SocialMedia.org

Posted on by Richard Binhammer || 1 Comment
 It was the fall of 2006, we sat around table at Rudy’s BBQ one evening and the Dell cafeteria during the day with Andy Sernovitz, Stan Joosten (P&G), Scott Wilder (with Intuit at the time) and the Dell community and conversation team, as it was known then. The blog council which became Socialmedia.org was created — a community for business leaders responsible for social efforts.... Read More

What if Buzzfeed Wanted to Interview Your CEO and Asked for Some GIFs From the Offsite

Posted on by Richard Binhammer || 4 Comments
Buzzfeed calling for your CEO may be a reach today…but it is soon a possibility. This lengthy post first takes a look at changes to the media landscape and then tries to draw some general thoughts about implications for the practice of public relations, specifically media relations...and at the end we will see what happened with the theoretical call from Buzzfeed. Part 1: The Changing... Read More

We’re off to see the Wizard

Posted on by Richard Binhammer || Leave a comment
We’re off to see the Wizard, The Wonderful Wizard of Oz Social media command centers; are they hype or real.  Is it a showcase or delivering value.  My answer: depends on how you set it up, and how seriously you care about listening to what your customers have to say and what matters to them.  With the latter view, listening to understanding and acting seems to me to help scale the... Read More